Customer Service & Support Specialist - Beauty & Wellness Industry (Bali)

Join Uliao Pte. Ltd., a rapidly growing beauty and wellness brand, as our Customer Service & Support Specialist in the vibrant heart of Bali! We’re on a mission to redefine customer experiences in the beauty industry, and we need your passion, empathy, and problem-solving skills to help us achieve it. In this role, you'll be the first point of contact for our customers, providing exceptional service and support through various channels like email, phone, and live chat. You'll handle inquiries, resolve complaints, and ensure our customers feel valued and heard.

Uliao Pte. Ltd. is more than just a brand; it's a community of beauty enthusiasts and wellness seekers. We believe in the power of personal connections and strive to create meaningful relationships with our customers. Our team is small but mighty, and we foster a collaborative environment where everyone's voice is heard. If you're ready to make a difference in the beauty and wellness industry, Bali is the perfect place to start your journey with us.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service and support through email, phone, and live chat.
• Handle customer inquiries, complaints, and feedback with empathy and professionalism.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Maintain accurate and up-to-date customer records using CRM software.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a related role, preferably in the beauty or wellness industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in English, both written and spoken.
• Ability to work well under pressure and meet tight deadlines.
• Passion for the beauty and wellness industry.

🛠️ Keahlian

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