After-Sales Specialist - Customer Retention & Growth

Join DDC Land as an After-Sales Specialist and play a pivotal role in nurturing long-term client relationships in Bali’s dynamic real estate market. This position is ideal for a customer-focused professional who thrives on delivering exceptional post-purchase experiences. Based in Canggu, you’ll be at the heart of Bali’s vibrant real estate scene, working closely with clients to ensure their satisfaction and loyalty.

As an After-Sales Specialist, you’ll be responsible for maintaining and enhancing client relationships through personalized follow-ups, addressing concerns, and providing ongoing support. You’ll use tools like CRM systems and email marketing platforms to track interactions and measure the effectiveness of your efforts. This role offers a unique opportunity to grow within a forward-thinking company that values innovation and client satisfaction.

DDC Land is a leading real estate developer in Bali, known for its commitment to quality and customer-centric approach. With a portfolio of luxurious properties, the company is well-positioned to support your professional growth and development. Join us and be part of a team that shapes the future of Bali’s real estate landscape.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong client relationships through regular follow-ups and personalized communication.
• Address client concerns and inquiries promptly and professionally.
• Provide ongoing support and assistance to clients throughout their ownership journey.
• Utilize CRM systems and email marketing platforms to track client interactions and measure performance.
• Collaborate with the sales and marketing teams to ensure a seamless post-purchase experience.
• Stay updated on industry trends and best practices to continuously improve customer retention strategies.
• Participate in team meetings and contribute to the development of sales and marketing strategies.
• Ensure all client data is accurately recorded and up-to-date in the company’s database.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in sales, customer service, or a related field, preferably in the real estate industry.
• Proven track record of building and maintaining client relationships.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM systems and email marketing platforms such as Salesforce, HubSpot, or similar tools.
• Strong organizational and time management skills.
• Ability to work both independently and as part of a team.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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