Guest Experience Supervisor - Pullman Jakarta

Join the prestigious Pullman Jakarta team as a Guest Experience Supervisor and elevate the standard of hospitality in one of Indonesia's most renowned luxury hotels. In this dynamic role, you will oversee guest interactions, ensure seamless service delivery, and foster an environment where every guest feels valued and well-cared for. Located in the heart of Jakarta Raya, Pullman Jakarta offers a vibrant and bustling atmosphere, making it the perfect setting for a career in hospitality.

As a Guest Experience Supervisor, you will be the backbone of our guest services team, responsible for maintaining the highest standards of customer satisfaction. Your daily tasks will include monitoring front desk operations, resolving guest complaints, and coordinating with housekeeping, dining, and other departments to ensure a flawless guest experience. With your leadership, we aim to set new benchmarks in hospitality excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage front desk operations to ensure high levels of guest satisfaction.
• Monitor and resolve guest complaints promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure seamless service delivery.
• Train and mentor front desk staff to uphold the hotel's standards of service.
• Maintain accurate and up-to-date guest records using hotel management systems like PMS (Property Management System).
• Ensure compliance with hotel policies and procedures.
• Conduct regular inspections to maintain the cleanliness and functionality of guest rooms and public areas.
• Provide exceptional guest service and create memorable experiences for all guests.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in a supervisory role within the hospitality industry.
• Proven track record of delivering exceptional guest service and maintaining high customer satisfaction levels.
• Strong leadership and communication skills.
• Familiarity with hotel management systems like PMS (Property Management System).
• Ability to work in a fast-paced and dynamic environment.
• Excellent problem-solving and decision-making skills.
• Fluent in English and Indonesian.

🛠️ Keahlian

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